Sales Conditions


Information for the consumer and payment methods

The supplier company is Omkafè S.r.l., with registered offices in Via Aldo Moro, 7 - 38062 Arco (TN) - Italy. The prices and characteristics of the products sold are specified in the Shop On-line section. The prices indicated are inclusive of VAT, any local taxes are charged to the buyer. Delivery costs are calculated based on the "GLS Express Courier" tables in force at the time of purchase. VISA - MASTERCARD credit cards are accepted.

Buying Omkafè means bringing quality home, but quality demands patience: the maturation process of our blends takes place according to precise times, necessary for the fusion of the aromas. For this reason and to guarantee you the best result in the cup, our coffee leaves the plants only when it is fully ripe. Therefore, our delivery time is 15 days from the order date; this time may be shorter if the product is already available in our warehouses at the right level of ripeness.

We inform you that according to legislative decree 185/99, you can exercise the right of withdrawal within ten days from the date of receipt of the goods, according to the following methods: sending a registered letter with acknowledgement of receipt to the supplier company in the buyer declares his or her intent to exercise the right of withdrawal, specifying the data relating to the purchase order (order number, amount, etc.); returned products, including packaging, must be intact. The refund will be made by bank transfer within thirty days of receipt of the withdrawal notice. Please note that the costs incurred for the return will in no case be reimbursed.

Info for NON-EU countries
The price indicated with the total expenditure item includes the statutory VAT. VAT is not charged in case of purchase by residents in countries outside the European Union. In the latter case, the envisaged customs fees are charged to the recipient.

Consumer disputes
For consumer disputes arising from this contract for the online sale of goods and services between and a Consumer, we guarantee our participation in the alternative dispute resolution procedure promoted before the ADR entity " ": Via Dodiciville, 2 - 39100 Bolzano BZ - tel. 0471/975597 – fax 0471/97991 – e-mail - website”