Terms of sale


PURCHASING INFORMATION

Information for the purchaser and manner of payment

The supplier is Omkafè S.r.l., based at Via Aldo Moro, 7 - 38062 Arco (TN) - Italy. The prices and product characteristics are specified in the Shop On-line section. The prices shown are inclusive of VAT; any local tax shall be charged to the buyer. Delivery fees are calculated based on the fees applied by "GLS Corriere Espresso" at the date of purchase. We accept VISA and MASTERCARD credit cards.

Delivery

At Omkafè we guarantee the quality of our products, but quality requires patience: the process of maturation of our blends requires a definite time for the aromas to amalgamate. Therefore, in order to make sure that you only drink top quality coffee, we deliver our coffee only once the maturation process has reached completion. This means you will have to wait 15 days from your order, or maybe less if we have fully matured coffee already in stock.

Cooling Off Period

We are pleased to inform you that, under Italian law (Legislative Decree 185/99), you are entitled to a cooling off period of ten days from receiving the goods. If you are unsatisfied for any reason you must send us a registered letter with acknowledgement of receipt, stating that you wish to return the goods and specifying the relevant purchase order information (order number, price,etc.). Goods must be returned in their original condition, including packaging. We will then refund the price by bank transfer within thirty days from receiving your letter. Please be informed that we will not refund the costs incurred for returning the goods.

Info for non-EU Countries

The total price specified includes 22% VAT. However, if you live in a non-EU Country we will not charge VAT, although you will be required to pay customs dues.